Digital Services Act (DSA) Guidelines
This page sets out information relevant to the European Union’s (EU) Digital Services Act (DSA), a set of regulations designed to prevent illegal and harmful activities online. The DSA applies to Picsagon users in the EU.
EU Users:
For DSA-related inquiries, reach out to our designated point of contact at info@picsagon.com.
Reporting Illegal Content:
Users, trusted flaggers, and the public can report content that may be illegal in the EU via Picsagon's in-product reporting. Simply hover over the media and click the flag icon to report a violation. Alternatively, reports can be submitted via this form.
Appeals and Dispute Resolution for EU Users:
- Appeals: Disagree with a moderation decision (including where you have reported content as violating EU law)? You have 180 days to appeal by emailing info@picsagon.com. Our appeals process is outlined in detail in our FAQs under 'Content Moderation'.
- Dispute Resolution: You may challenge moderation decisions (including if you disagree with the outcome of an appeal) through out-of-court settlement or a competent court. Under the DSA, each EU Member State must certify out-of-court settlement bodies to handle eligible disputes. The European Commission will maintain a website listing the available settlement bodies as they become certified. No out-of-court settlement bodies have been certified at this time. We will update this site as information becomes available. Decisions by out-of-court dispute settlement bodies are not binding on you or on Picsagon.
Authorities:
For member states’ authorities, the European Commission, and the European Board for Digital Services, contact us at info@picsagon.com for DSA-related inquiries and orders submitted in accordance with articles 9(2) and 10(2) of the DSA. Please ensure all requests are made in English or German.
Information on EU Users:
As mandated by Article 24(2) of the DSA, information on our EU user base is available in our updated Terms of Service, refreshed every six months.